Immediate Support Response
We want our customers to know how important they are to our business and truly feel valued. That’s why we have an immediate response policy. This means we personally answer your phone calls and we respond to your emails within 30 minutes. We know our customers need us to be available, fast and responsive.
Expert Customer Service
We are committed to ensuring that our clients fully understand the reports they receive. If you ever have any questions (no matter how general or specific) you can speak with our Operations Manager, a 25-year retired law enforcement officer, for clarification. He is prepared and available to answer your questions.
Compliance Help Center
We can help you understand your obligations under FCRA, state and other fair hiring laws. Our online Decision Toolbox can automatically generate the appropriate pre-adverse and adverse action disclosures, deliver them electronically, and record the date, time, and IP address of when they were viewed by the recipient.
