Last updated: November 5, 2026
Candid Research, Inc. (“Candid,” “we,” or “us”) respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have.
Scope
This policy applies only to information collected through this website. It does not apply to:
- Background screening reports (consumer reports), which are governed by the Fair Credit Reporting Act. To learn about your rights, see our Consumer Rights page.
- Information our clients submit through our screening platform, which is governed by their service agreement with us.
- Information collected offline or through other channels.
Information we collect
Information you provide. When you complete a form on our website, we collect the information you enter:
- Get Started: name, company, email address, telephone number, estimated annual volume, screening needs, and your message.
- Contact Us: name, company, email address, reason for contacting us, your message, and any file you choose to attach.
- Dispute Form: full name, email address, telephone number, last four digits of your Social Security number, year of birth, the name of the company that ran your report, and details of your request.
- Live chat: your name and email address if you provide them, and the messages you send. Chats are recorded, and you are asked to agree to this before a chat begins. Our chat provider also receives basic technical information, such as your browser and the pages you view on our website.
Information collected automatically. Like most websites, our hosting and security providers automatically process basic technical information when you visit, such as your IP address, browser type, device type, and the pages you request. This information is used to deliver the website and protect it from spam, abuse, and security threats. We do not use analytics or advertising tracking on this website.
How we use your information
- To respond to your questions and requests
- To provide pricing information and set up services you request
- To process consumer report requests and disputes, as required by the Fair Credit Reporting Act
- To protect our website and forms from spam and misuse
- To comply with legal obligations
Sensitive information
The Dispute Form asks for the last four digits of your Social Security number and your year of birth. We use this information only to locate your report and respond to your request.
Please do not share Social Security numbers, dates of birth, or background report details in live chat. To request a copy of your report or file a dispute, please use our Dispute Form.
How we share your information
We do not sell your personal information, and we do not share it for advertising. We share information only:
- With service providers that help us operate our website and business, such as our website host (Rocket.net), our spam protection provider (Cloudflare), our live chat provider (tawk.to), and our email provider (Microsoft). These providers may use the information only to provide their services to us.
- When required by law, such as to respond to a subpoena or court order, or to protect our rights, property, or safety, or that of others.
Third-party services
Our website uses a few outside services: Google Fonts to display text, Cloudflare Turnstile to protect our forms from spam, tawk.to to provide live chat, and Calendly if you choose to book a call. When you click “Login,” you leave our website for our screening platform, which operates under its own terms and privacy practices. When you click “Pay Invoice,” you leave our website for our payment processor, which collects and processes your payment information. We do not receive or store your full card or bank account numbers. These services may collect information under their own privacy policies.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect your information. Our website uses encrypted connections (HTTPS), form submissions are not stored on our website, chat conversations are stored by our chat provider, and access to the information you send us is limited to authorized personnel. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
How long we keep your information
We keep the information you send us for as long as needed for the purpose it was provided, and as required by law. For example, records related to disputes may be kept to meet our obligations under the Fair Credit Reporting Act.
Email communications
We do not add anyone to a mailing list through this website. If you provide your email address, we may occasionally contact you about our services. You can ask us to stop at any time by replying to the email or contacting us at legal@candidresearch.com.
Cookies
We use only the cookies needed to run and protect this website. For details, see our Cookie Policy.
Your California privacy rights
To review or request changes to the personal information you submitted through this website, contact us at legal@candidresearch.com.
Do Not Track: Some browsers send “Do Not Track” signals. Because we do not track visitors across websites or use analytics or advertising tracking, our website does not change how it operates in response to these signals.
Children’s privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Where your information is stored
Our website is hosted in the United States, and information you submit through it is stored in the United States.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new “Last updated” date.
Contact us
Candid Research, Inc.
4175 E. La Palma Ave., Suite 275
Anaheim, CA 92807
legal@candidresearch.com